Ethereal Expansions Marketing LLC ("Ethereal Expansions Marketing," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, schedule a demo, contact us, purchase our services, or otherwise interact with us.
By accessing or using our website, you acknowledge that you have read and understand this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information.
Personal Information You Provide
When you voluntarily submit information through our website, we may collect:
First and last name
Business name
Email address
Phone number
Company information
Service inquiries
Messages submitted through our contact forms
Appointment scheduling information
Any other information you choose to provide
This information is collected when you:
Request a free demo
Submit our contact form
Schedule a consultation
Become a client
Communicate with our team by email, phone, SMS, or other methods
Payment Information
If you purchase one of our services, payments are securely processed through third-party payment processors such as Stripe.
We do not store your complete credit card number, security code (CVV), or full payment credentials on our servers.
Payment processors maintain their own privacy and security practices, which govern the handling of your payment information.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Time spent on pages
Click activity
Date and time of access
General geographic location based on IP address
This information helps us improve our website, troubleshoot issues, analyze performance, and protect against fraudulent or malicious activity.
Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to improve your browsing experience.
These technologies help us:
Remember user preferences
Maintain secure sessions
Improve website performance
Analyze website traffic
Measure advertising performance
Understand visitor interactions
Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
2. Information We Collect Through Communications
If you communicate with us through:
Email
Phone calls
SMS text messages
Contact forms
Social media
Live chat (if offered)
we may collect information contained within those communications, including attachments, recordings where legally permitted, timestamps, and communication history.
3. SMS Communications
If you voluntarily provide your phone number and opt in to receive text messages, you consent to receive SMS communications from Ethereal Expansions Marketing.
These communications may include:
Appointment reminders
Demo confirmations
Customer support updates
Service notifications
Account-related communications
Promotional offers (only if you separately consent)
Message frequency varies.
Message and data rates may apply according to your wireless carrier.
You may opt out of marketing text messages at any time by replying STOP.
You may reply HELP for assistance.
Your SMS consent is never sold, rented, or shared with third parties for their own marketing purposes.
4. How We Use Your Information
We use the information we collect to operate our business and provide our services.
This includes:
Responding to inquiries
Scheduling demonstrations
Providing customer support
Delivering our marketing services
Operating our AI Receptionist services
Providing Review Automation services
Managing customer accounts
Processing payments
Sending invoices
Improving our website
Monitoring website performance
Detecting fraud
Protecting our systems
Complying with legal obligations
Communicating important account updates
Sending marketing communications when you have provided consent
We only use your information for legitimate business purposes or as otherwise permitted by applicable law.
5. Legal Basis for Processing (Where Applicable)
If you are located in a jurisdiction where applicable privacy laws require a legal basis for processing personal information, we process your information based on one or more of the following:
Your consent
Performance of a contract
Compliance with legal obligations
Protection of legitimate business interests
Protection of our legal rights
6. Information We Do Not Sell
Ethereal Expansions Marketing does not sell your personal information.
We also do not rent or trade your personal information to third parties for their independent marketing purposes.
Any sharing of information occurs solely for the purpose of providing our services, processing payments, operating our business, complying with legal obligations, or as otherwise described in this Privacy Policy.
7. How We Share Your Information
We may share your information only when necessary to operate our business, provide our services, fulfill legal obligations, or protect our rights.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share information with the following categories of service providers:
Customer Relationship Management (CRM) providers
Website hosting providers
Payment processors
Email service providers
SMS messaging providers
Cloud hosting providers
Security and fraud prevention providers
Analytics providers
Appointment scheduling platforms
Business software providers
Each provider receives only the information reasonably necessary to perform its services on our behalf.
8. Third-Party Service Providers
To operate our business efficiently, we utilize trusted third-party platforms that may process personal information on our behalf.
These providers may include, but are not limited to:
GoHighLevel / LeadConnector
Stripe
Twilio
Google Workspace
Cloudflare
Email delivery providers
Calendar and scheduling services
Domain and website hosting providers
These companies maintain their own privacy policies and security practices. We encourage you to review their respective privacy policies if you would like additional information regarding how they process personal information.
9. AI-Powered Services
Ethereal Expansions Marketing provides AI-powered business automation services, including but not limited to AI Receptionists, customer communication automation, appointment scheduling, lead qualification, and workflow automation.
When these services are implemented for our clients, the AI systems may process information provided by callers, website visitors, leads, or customers for the purpose of:
Answering incoming calls
Collecting contact information
Scheduling appointments
Responding to customer questions
Routing inquiries
Capturing leads
Providing requested information
Assisting with customer service interactions
The information processed by these AI systems is used solely to deliver the services requested by our clients and improve the functionality of those services.
We do not use customer conversations to create publicly available AI models or sell conversation data.
10. Review Automation Services
As part of our services, we may provide automated review request systems.
These systems may send review invitations through SMS or email after a completed service or interaction.
Review requests are sent only in accordance with applicable laws and with the authorization of our clients.
Recipients may opt out of future communications where applicable.
11. Payment Processing
Payments for our services are processed through secure third-party payment processors.
Payment information submitted during checkout is transmitted directly to the payment processor using encrypted connections.
We do not store complete payment card numbers or card verification codes (CVV) on our servers.
Payment processors are responsible for maintaining compliance with applicable payment security standards, including PCI-DSS requirements.
12. Data Security
Protecting your information is important to us.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These safeguards may include:
SSL encryption
Secure website connections (HTTPS)
Password-protected systems
Role-based access controls
Secure cloud infrastructure
Firewall protections
Multi-factor authentication where appropriate
Routine software updates
Vendor security controls
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Accordingly, we cannot guarantee absolute security.
13. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Fulfill contractual obligations
Maintain business records
Resolve disputes
Enforce agreements
Comply with legal, tax, and regulatory requirements
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal retention practices.
14. Data Transfers
Your information may be stored or processed on servers located in the United States or other jurisdictions where our service providers operate.
By using our website or services, you acknowledge that your information may be transferred to, processed, and stored outside of your state, province, or country of residence.
Whenever reasonably possible, we work with service providers that implement appropriate safeguards designed to protect personal information during these transfers.
15. Links to Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
These websites operate independently from Ethereal Expansions Marketing and have their own privacy policies.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
16. Business Transfers
If Ethereal Expansions Marketing LLC undergoes a merger, acquisition, asset sale, financing, corporate restructuring, or similar business transaction, personal information may be transferred as part of that transaction.
Any successor organization will remain subject to the obligations described in this Privacy Policy unless otherwise permitted by applicable law.
17. Legal Compliance
We may disclose personal information when we believe such disclosure is necessary to:
Comply with applicable laws
Respond to lawful requests from government authorities
Enforce our agreements
Protect our legal rights
Prevent fraud
Protect the safety of our customers, employees, or the public
Investigate suspected illegal activities
Any disclosure will be limited to what we reasonably believe is required under the circumstances.
18. Your Privacy Rights
Depending on where you reside, you may have certain rights regarding your personal information.
Subject to applicable law, these rights may include:
Requesting access to the personal information we maintain about you.
Requesting correction of inaccurate or incomplete personal information.
Requesting deletion of your personal information.
Requesting a copy of the personal information you have provided to us.
Requesting restrictions on certain processing activities where permitted by law.
Withdrawing consent where processing is based on your consent.
Objecting to certain processing activities where permitted by law.
To exercise any applicable privacy rights, please contact us using the contact information provided at the end of this Privacy Policy.
We may request additional information to verify your identity before processing your request.
19. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
These rights may include:
The right to know what categories of personal information we collect.
The right to know how your personal information is used.
The right to request access to your personal information.
The right to request deletion of certain personal information.
The right to request correction of inaccurate personal information.
The right to limit the use of certain sensitive personal information where applicable.
The right not to receive discriminatory treatment for exercising your privacy rights.
Ethereal Expansions Marketing LLC does not sell your personal information and does not knowingly share your personal information for cross-context behavioral advertising as defined under applicable California law.
California residents may submit privacy requests by contacting us using the information provided below.
20. International Visitors (GDPR)
If you access our website from the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights under applicable data protection laws.
Where required by law, we process personal information based on one or more of the following legal grounds:
Your consent.
Performance of a contract.
Compliance with legal obligations.
Protection of legitimate business interests.
Protection of legal claims.
Subject to applicable law, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Restrict certain processing.
Object to certain processing.
Request data portability.
Withdraw consent where applicable.
File a complaint with your local data protection authority.
21. Do Not Track Signals
Some web browsers transmit "Do Not Track" ("DNT") signals.
Because there is currently no universally accepted standard governing how websites should respond to DNT signals, our website does not currently respond differently to such signals.
If an industry standard is established in the future, we may update our practices accordingly.
22. Children's Privacy
Our website, products, and services are intended for business owners and individuals who are at least eighteen (18) years of age.
We do not knowingly collect personal information from children under the age of thirteen (13).
If we become aware that personal information has been collected from a child without appropriate legal authorization, we will take reasonable steps to delete such information as required by applicable law.
Parents or legal guardians who believe their child has submitted personal information may contact us using the information below.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.
When changes are made, we will revise the "Effective Date" shown at the beginning of this Privacy Policy.
Your continued use of our website or services following any updates constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
24. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, you may contact us using the information below.
If you submit a request regarding your personal information, we may require reasonable verification of your identity before fulfilling your request.
25. Consent
By accessing or using our website, submitting information through our forms, scheduling a consultation, requesting a demonstration, purchasing our services, or otherwise interacting with Ethereal Expansions Marketing LLC, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our website and services.
